Outlook is crashing every other day. I am afraid of all the archived <g class="gr_ gr_5 gr-alert gr_spell gr_inline_cards gr_run_anim ContextualSpelling ins-del" data-gr-id="5" id="5">mails</g> in my system. Is there any way out, either to fix it or to move out of it?

Hi,

I have a Review Activity with a Blank Approver the RA has been approved and the RA is completed. Is there any way I can add a reviewer name to approved activity. I don't want to remove and re-add I just want to relate a reviewer to the already approved activity.

Thanks!

Mike Storms

Hello Guys,

I have an organizational unit in Active Directory that has 103352 items. I need to synchronize this OU in SCSM, is there any limit on items that I can synchronize without degrading application performance?

Event ID 33566 - An Exception was encountered while trying to process a cube.  Cube Name: SystemCenterConfigItemCube Exception Message: Object reference not set to an instance of an object. Stack Trace:    at Microsoft.SystemCenter.Warehouse.Olap.OlapCube.GetPartitionsToProcess(Cube asCube)   at Microsoft.SystemCenter.Warehouse.Olap.OlapCube.Process(ManagementPackCube mpCube).

Folks, I need to reset the watermark for the cube module, but cannot find the right syntax for the Get-SCDWWatermark or Set-SCDWWatermark command against the cube module Process_SystemCenterWorkItemsCube (see below).  Failing on the -ModuleType (tried Transform and Load, but no joy).

 Get-SCDWWatermark -ModuleType Process -ModuleName Process_SystemCenterWorkItemsCube

Feel this is the root cause for my job failure.  Can you reset the watermark on the failed cube job module?

Thanks,

Doug

I have a case:

I want to create Workflow: When Customer send 1 Incident report by portal, 1 email notification will sent to me. If I offline and don't see email, i can't solve Incident. After 2 hour, if I still offline, email notification auto sent to my partner for solves.

Pls help me, thanks   

Hi all,

Having a new issue where scsm console and the exchange connectors keep throwing errors "failing to convert an Int64 to Int32 value"

errors are thrown as follows. Any help pls?

A Windows Workflow Foundation workflow failed during execution.

Workflow Type: Microsoft.SystemCenter.ExchangeConnector.ProcessEmailsWorkflow 

Workflow Identifier: 7a99b48e-95f0-3160-c911-fad300de9111 

Exception Type: System.OverflowException 

Exception Message: Failed to convert parameter value from a Int64 to a Int32. 

Exception Stack:    at Microsoft.EnterpriseManagement.Common.Internal.ServiceProxy.HandleFault(String methodName, Message message)
   at Microsoft.EnterpriseManagement.Common.Internal.ConnectorFrameworkConfigurationServiceProxy.ProcessDiscoveryData(Guid discoverySourceId, IList`1 entityInstances, IDictionary`2 streams, ObjectChangelist`1 extensions)
   at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.CommitInternal(EnterpriseManagementGroup managementGroup, Guid discoverySourceId, Boolean useOptimisticConcurrency)
   at Microsoft.EnterpriseManagement.ConnectorFramework.IncrementalDiscoveryData.Commit(EnterpriseManagementGroup managementGroup, Guid discoverySourceId, Boolean useOptimisticConcurrency)
   at Microsoft.EnterpriseManagement.Common.EnterpriseManagementObject.CommitInternal(Guid discoverySourceId, Boolean useOptimisticConcurrency)
   at Microsoft.EnterpriseManagement.Common.EnterpriseManagementObject.CommitInternal(Boolean useOptimisticConcurrency)
   at Microsoft.SystemCenter.ExchangeConnector.ExchangeInbox.UpdateConnectorFinishTime(ManagementPackEnumeration connectorStatus)
   at Microsoft.SystemCenter.ExchangeConnector.ExchangeInbox.ProcessMail()
   at Microsoft.SystemCenter.ExchangeConnector.ProcessEmailsWorkflow.Execute(ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.ActivityExecutor`1.Execute(T activity, ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.FaultAndCancellationHandlingFilter.Execute(Activity activity, ActivityExecutionContext executionContext)
   at System.Workflow.ComponentModel.ActivityExecutorOperation.Run(IWorkflowCoreRuntime workflowCoreRuntime)
   at System.Workflow.Runtime.Scheduler.Run()

An exception was thrown while processing ProcessDiscoveryData for session ID uuid:b944290a-f587-46b4-8ff1-b2be2cc48a9c;id=6.
 Exception message: Failed to convert parameter value from a Int64 to a Int32.
 Full Exception: System.OverflowException: Failed to convert parameter value from a Int64 to a Int32. ---> System.OverflowException: Value was either too large or too small for an Int32.
   at System.Convert.ToInt32(Int64 value)
   at System.Convert.ChangeType(Object value, Type conversionType, IFormatProvider provider)
   at System.Data.SqlClient.SqlParameter.CoerceValue(Object value, MetaType destinationType)
   --- End of inner exception stack trace ---
   at System.Data.SqlClient.SqlParameter.CoerceValue(Object value, MetaType destinationType)
   at System.Data.SqlClient.SqlParameter.GetCoercedValue()
   at System.Data.SqlClient.SqlParameter.Validate(Int32 index, Boolean isCommandProc)
   at System.Data.SqlClient.SqlCommand.BuildParamList(TdsParser parser, SqlParameterCollection parameters)
   at System.Data.SqlClient.SqlCommand.BuildExecuteSql(CommandBehavior behavior, String commandText, SqlParameterCollection parameters, _SqlRPC& rpc)
   at System.Data.SqlClient.SqlCommand.RunExecuteReaderTds(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, Boolean async)
   at System.Data.SqlClient.SqlCommand.RunExecuteReader(CommandBehavior cmdBehavior, RunBehavior runBehavior, Boolean returnStream, String method, DbAsyncResult result)
   at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe)
   at System.Data.SqlClient.SqlCommand.ExecuteNonQuery()
   at Microsoft.EnterpriseManagement.DataAccessLayer.SqlRetryHandler.ExecuteNonQuery(ExecuteArguments executeArguments, Int32& result)
   at Microsoft.EnterpriseManagement.DataAccessLayer.SqlRetryHandler.Execute[T](ExecuteArguments executeArguments, RetryPolicy retryPolicy, GenericExecute`1 genericExecute)
   at Microsoft.EnterpriseManagement.DataAccessLayer.SqlRetryHandler.ExecuteNonQuery(SqlCommand sqlCommand, RetryPolicy retryPolicy)
   at Microsoft.EnterpriseManagement.DataAccessLayer.InsertRequest.ExecuteInsert()
   at Microsoft.EnterpriseManagement.Mom.DiscoveryDatabaseAccess.DiscoveryDatabaseApi.SetEntityPropertyValues(Guid baseManagedEntityId, PropertyNameValuePair[] propertyValues, Guid managedTypeId, String name, Boolean entityWasInserted, Nullable`1 changeId, TypeSpaceData typeSpaceData, DateTime& entityLastModified)
   at Microsoft.EnterpriseManagement.Mom.DiscoveryDatabaseAccess.DiscoveryDatabaseApi.UpsertEntityProperties(Guid baseManagedEntityId, String name, PropertyNameValuePair[] propertyValues, Guid managedTypeId, Boolean entityWasInserted, Nullable`1 changeId, TypeSpaceData typeSpaceData, DateTime& currentLastModified)
   at Microsoft.EnterpriseManagement.Mom.DiscoveryDatabaseAccess.ManagementStoreWriter.SingleUpsertInstance(DiscoveryDatabaseApi dbApi, DiscoveryDataInstance discoveryDataInstance, Boolean isCalledByWorkflow, TypeSpaceData typeSpaceData)
   at Microsoft.EnterpriseManagement.Mom.DiscoveryDatabaseAccess.ManagementStoreWriter.SingleAddUpdate(DiscoveryDataInstance discoveryDataInstance, Boolean isCalledByWorkflow, TypeSpaceData typeSpaceData, DiscoveryDatabaseApi dbApi)
   at Microsoft.EnterpriseManagement.Mom.DiscoveryDatabaseAccess.ManagementStoreWriter.Write(DiscoveryDataInstance discoveryDataInstance, Boolean isCalledByWorkflow, TypeSpaceData typeSpaceData, DiscoveryDatabaseApi dbApi)
   at Microsoft.EnterpriseManagement.Mom.DiscoveryDatabaseAccess.DiscoveryPackageProcessor.ProcessWithNoRetryUnauthorized(DiscoveryDatabaseApi dbApi, Boolean useProcessContext)
   at Microsoft.EnterpriseManagement.ServiceDataLayer.DiscoveryDataManager.DiscoveryPackageIncrementalProcessingHandler.ProcessIncrementalDiscoveryData(DatabaseConnection databaseConnection)
   at Microsoft.EnterpriseManagement.ServiceDataLayer.DiscoveryDataManager.DiscoveryPackageIncrementalProcessingHandler.Process()
   at Microsoft.EnterpriseManagement.Mom.DiscoveryDatabaseAccess.DiscoveryPackageProcessor.ProcessWithRetry(HandleProcessing handleProcessing, RetryPolicy retryPolicy)
   at Microsoft.EnterpriseManagement.ServiceDataLayer.DiscoveryDataManager.ProcessDiscoveryDataWithRetry(DatabaseConnection dbconnection, Guid discoverySourceId, IList`1 sdkEntityInstances, IDictionary`2 streams, IContext context)
   at Microsoft.EnterpriseManagement.ServiceDataLayer.ConnectorFrameworkConfigurationService.ProcessDiscoveryData(Guid discoverySourceId, IList`1 entityInstances, IDictionary`2 streams, ObjectChangelist`1 extensions)

Subaru

Hi All,

I am trying to write a powershell code to update a Config Items' relationship object from a CSV. So the CSV contains the value of the relationship object as text. And when i use the code:

New-SCSMRelationshipObject -Relationship $123Relationship -Source $ABCObjects -Target $ValuefromCSV

I get an error:

New-SCSMRelationshipObject : Cannot bind parameter 'Source'. Cannot convert the "XYZ" value of type "System.String" to type "Microsoft.EnterpriseManagement.Common.EnterpriseManagementObject".

I am unsure if I am doing it the right way. Is there anything anyone can suggest? I couldnt find much online. Any help will be appreciated.

Thanks in Advance

I extended Incident class with 5 Properties (3 type string, 1 list and 1 date and time)

I created Request offering and configured all prompts and all mapping.

once i connect to RO on portal I see only blank page with cancel button.

am running SCSM 2012 R2 version 7.5.3079.442

and portal HTML 5 version 7.5.3079.579

Thanks,

Alan Walk

Hi All

I have a Request Offering with a lookup field that returns AD Users, so you can log this request on behalf of someone else. 

This particular field seems to be omitting people without any reason that I can see. Currently I have it filtered on AD User -> Title must not be blank.

A certain user is not showing up in the list, despite all the attributes in their AD object being present. This happens seemingly at random for a couple of users.

I removed all filtering from the field, so that it would display all AD User objects - and this person still did not appear in the results.

I have checked the Config Items and this person IS present as a user in the CMDB and the title is present in the record in SCSM.

can anyone offer any suggestions on what to check? i would like to avoid recreating the request offering from scratch or anything like that.

Hello,

I have urgent request,

I already published KA to Request offering and I can see them from portal... but what i need is when the user start type into title or description automatic related KA will appear.

Thanks,

Alan Walk

We have a Active Directory Connector in our SCSM 2012 SP1 which has been working fine, I have tested the account it uses and that is fine. We have been getting errors in Ops Manager regards the LFX Service Event ID 3201 complaining that the Hashtables had an issue and were too full. Anyone have any ideas? To get this working we restarted the Management Server and the connectors ran through fine. See below for screenshots.

the text in the error reads:

Cannot create session host. Exception type:

InvalidOperationException

Exception message:Hashtable insert failed. Load factor too high. The most common cause is multiple threads writing to the Hashtable simultaneously..

StackTrace:   at System.Collections.Hashtable.Insert(Object key, Object nvalue, Boolean add)

   at System.Windows.Forms.Application.ThreadContext..ctor()

   at System.Windows.Forms.WindowsFormsSynchronizationContext..ctor()

   at System.Windows.Forms.WindowsFormsSynchronizationContext.InstallIfNeeded()

   at System.Windows.Forms.Control..ctor(Boolean autoInstallSyncContext)

   at System.Windows.Forms.ScrollableControl..ctor()

   at System.Windows.Forms.ContainerControl..ctor()

   at System.Windows.Forms.Form..ctor()

   at Microsoft.EnterpriseManagement.ServiceManager.Connector.Datacenter.SessionHost..ctor(String clientName, String dataCollectionName, String dataSourceName, String linkedSourceName, String dataSourceDisplayName)

  at Microsoft.EnterpriseManagement.ServiceManager.Connector.Datacenter.DatacenterClass.CreateSessionHost(String clientName, String dataCollectionName, String dataSourceName, String linkedSourceName, String dataSourceDisplayName)

Hi All,

I want to use 2 query results in my Request offering and use the result of each of them in Orchestrator.

An example:

Query result 1 gives me a user: user1

Query result 2 gives me another user: user2

in orchestrator, I want to be able to use both of them to forward the email of user1 to user2

I've been using query results, but only one in a request offring, mapping a variable  (from initialize data) "ActivityGUID" into Object ID in service manage template. in Orchestrator, I'm using get relationship (from Service manager integration pack) by choosing "Service manager" as Connection, "Runbook Automation Activity" as Object Class, "ActivityGUID" entry as Object Guid & "Active Directory User" as Related Class. After that I get the user using Get object (from Service manager integration pack)

Can anyone help me setting this? I have trouble finding something useful on Internet... Thanks.

I have created an Assigned To incident template with the Assigned to field prepopulated with Technician 1.  I also have an update workflow that looks for any incident where the User Input is changed from: does not contain technician 1 > contains technician 1.  Once this criteria is met it should apply the Assigned To Incident template.  When I look at the preview fields of the incident template that is going to be applied, it shows all of the fields except for the Assigned to field.  I've tested it and the email notification I have associated with it works fine but the incident is never assigned to the technician.  What am I doing wrong? 

Hi, 

I am planning to upgrade .NET Framework for my SCSM in order to harden with TLS 1.2.  According to the hardening guide, NET Framework 4.6 is required.  May i know if version 4.7.1 is supported ?  

Anyone tried below? 

Hello,

I'm trying to figure out solution to add original Change request details into RA or MA activity notification.

is there anything to do here?

Alan Walk

Hello,

After adding second language in SCSM 2012 New Self Service Portal I've noticed that in Portal in Generic Incident Form lists does not translate when I switch language. 



I have decided to create new custom list (on second language) and used below reference:

https://blogs.technet.microsoft.com/manageabilityguys/2013/05/03/creating-service-manager-lists-with-the-service-manager-list-maker-tool/

But unfortunately after creating new list and MP when I try to open it in SM Authority Tool it doesn't show on the left side. It seems this soft creates MP only for SCSM 2012 SP1.

Please assist to fix issue or advise another solution to create custom lists.

Thanks in advance!

I need to enable the action log on Change Request and I can't seem to figure out how to enable this feature.  Can someone please help me out?

Thanks in advance,

Chad

Chad Myers

OK so begging for help out here. 
I am not a SQL guy but I am working with one in my Org. 

When we installed service manager. we had the SQL HA instance created DNSed and ready to go. when i was installing, we hit a roadblock where it couldn't connect because our cluster doesn't run with Named Pipes. (at least that was what the installer said) so we installed to the server\instance vs doing the "SQLHAinstance". for example, i did SQL04\helpdesk rather then xxcap-helpdesk. 

so we have been working toward resolving this. i found the docs about how to move from one SQL server to another. in truth the SQL guy has been doing that. on the management server and data warehouse i have replaced ever entry i can find in the registry with the proper instance name. but every time I roll the SQL HA to a new node something crashes. right now, when i try to pull up a computer config item it pops up the load form but then tosses a .net error and crashes. same when i try to open an incident. the SQL guy thinks that something to do with the reporting stuff. anyone else have ideas?

Hello there,

actually I have about 200 reports about the same inicdent where the affected user is not listed. How can I create Tickets for that issue, can I create one ticket that values like 200 tickets? I read something about automated ticket creation here. What is the only way for me at the moment to create 200 tickets with passable effort.

Hi All

I have a Request Offering with a lookup field that returns AD Users, so you can log this request on behalf of someone else. 

This particular field seems to be omitting people without any reason that I can see. Currently I have it filtered on AD User -> Title must not be blank.

A certain user is not showing up in the list, despite all the attributes in their AD object being present. This happens seemingly at random for a couple of users.

I removed all filtering from the field, so that it would display all AD User objects - and this person still did not appear in the results.

I have checked the Config Items and this person IS present as a user in the CMDB and the title is present in the record in SCSM.

can anyone offer any suggestions on what to check? i would like to avoid recreating the request offering from scratch or anything like that.